Warranty

The water purifier units are guaranteed free from defects in material or workmanship for 12 months from the date of purchase.

The purifying candle is guaranteed free from defects in materials or workmanship for 3 months from the date of purchase.

The guarantees exclude:

Damage or defect caused by incorrect installation or assembly.
Physical breakage of the candle.
Damage caused by incorrect use.
Damage caused by lack of, or incorrect, cleaning or maintenance.
Crumbling (for Terracotta Purifier).

To register warranty for a product please fill in and submit this form for each item you have purchased. The standard warranty term for each product is indicated in brackets.

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